24 FEBRUARY 2024 | Swishr Courier Services Terms & Conditions
By accessing and placing an order with Swishr, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and Swishr.
Under no circumstances shall Swishr team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Swishr team or an authorised representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.
Swishr will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the rights to change prices and revise the resources usage policy in any moment.
Swishr grants you a revocable, non-exclusive, non-transferable, limited license to download, install and use the website/app strictly in accordance with the terms of this Agreement.
These Terms & Conditions are a contract between you "Customer", "Receiver", "Courier Partner", and Swishr (referred to in these Terms & Conditions as "Swishr", "us", "we" or "our"), the provider of the Swishr website and the services accessible from the Swishr website (which are collectively referred to in these Terms & Conditions as the "Swishr Service").
You are agreeing to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use the Swishr Service. In these Terms & Conditions, "you" refers both to you as an individual and to the entity you represent. If you violate any of these Terms & Conditions, we reserve the right to cancel your account or block access to your account without notice.
Customer - Account holder who instructed Swishr to perform a task.
Receiver - Recepient of the goods sent by Swishr customer
Courier Partner - Swishr partner who will be collecting, transport and delivery goods to intended destinations.
Consignment - Goods intended for delivery
Proof of Delivery
- An image and/or signature to confirm consignment has been delivered successfully.
To help explain things as clearly as possible in this Terms & Conditions, every time any of these terms are referenced, are strictly defined as:
You agree not to, and you will not permit others to:
If you register to any of our recurring payment plans, you agree to pay all fees or charges to your account for the Service in accordance with the fees, charges and billing terms in effect at the time that each fee or charge is due and payable. Unless otherwise indicated in an order form, you must provide Swishr with a valid credit card (Visa, MasterCard, or any other issuer accepted by us) (“Payment Provider”) as a condition to signing up for the Premium plan. Your Payment Provider agreement governs your use of the designated credit card account, and you must refer to that agreement and not these Terms to determine your rights and liabilities with respect to your Payment Provider. By providing Swishr with your credit card number and associated payment information, you agree that Swishr is authorised to verify information immediately, and subsequently invoice your account for all fees and charges due and payable to Swishr hereunder and that no additional notice or consent is required. You agree to immediately notify Swishr of any change in your billing address or the credit card used for payment hereunder. Swishr reserves the right at any time to change its prices and billing methods, either immediately upon posting on our Site or by e-mail delivery to your organisation’s administrator(s).
Any attorney fees, court costs, or other costs incurred in collection of delinquent undisputed amounts shall be the responsibility of and paid for by you.
No contract will exist between you and Swishr for the Service until Swishr accepts your order by a confirmatory e-mail, SMS/MMS message, or other appropriate means of communication.
You are responsible for any third-party fees that you may incur when using the Service
In the event that a Customer's payment fails to process, we retain the authority to suspend the Customer's account until the payment is successfully received.
Should a Customer's fails to clear the payment within 14 days of it being overdue, we are reserve the right to impose a late payment fee.
Swishr reserves the right to use third party suppliers or sub-contractors at any time and in any way in respect of the performance of its obligations under these terms.
Swishr reserves the right to capture images or videos and/or request signature to ensure the consignment has been successfully delivered to correct recipient.
Any notes provided to the company online or app by the customer for any job will be retained for proof of service request.
In the event Receiver fails to be present for delivery and Swishr has not been provided with any delivery instruction we will do the following:
The will make an attempt to call and/or text receiver and the sender for instructions, If this also results in no answer then courier will be instructed by default to attempt to deliver the consignment to any appropriate neighbour. If there is no neighbour available and/or the neighbour refuses to accept the delivery of behalf receiver then courier will be required to reutrn the parcel back to the sender and Sender will be charged for returned consignments.
Thanks for using Swishr. We appreciate the fact that you chosen us to provide you a delivery service. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our services.
As with any shopping experience, there are terms and conditions that apply to transactions at Swishr. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order for collection at Swishr, you agree to the terms along with Swishr’s Privacy Policy.
If, for any reason, You are not completely satisfied with our service that we provided, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.
The Courier has the right to cancel any assigned job for any reason, including reasons mentioned in section 4b.
In the event that the Courier is unable to deliver the Consignment as per the Order, despite making efforts to contact the Customer, a surcharge of 100% of the Fee may be imposed. This surcharge will be applicable if it is confirmed that the collection cannot be made as scheduled. However, if the Courier attempts delivery within the Customer's specified timeframe and it is not possible, the Customer will be held responsible for and billed the surcharge. On the other hand, if the Courier fails to meet the required delivery window, the Customer will not be held accountable for the surcharge.A surcharge of 100% of the Fee (in addition to the Fee remaining payable) will be applied if the receiver refuses to take delivery of the Consignment and they need to be sent back to the collection point or if it is not in the reasonable opinion of the Courier possible to leave the Consignment in a safe place at the point of delivery.
Accurate input of the weight and dimensions of your Consignment is crucial. Should the Consignment exceed the stated weight/size significantly, the Courier retains the right, acting reasonably, to refuse its acceptance. Consequently, a Cancellation Fee amounting to 100% of the minimum price for the selected vehicle will be charged.
It is necessary to make any claims in writing within 24 hours of the incident. If claims are report after 24 hours we reserve the right to refuse as necessary.
The Customer shall not include any item(s) in a Consignment which are illegal to carry, own or transport, or which, in the Courier’s reasonable opinion may potentially be hazardous or dangerous to the Courier or the general public (“Prohibited Items”). Prohibited items include but are not limited to the following:
The Courier will have no liability in respect of any Prohibited Items or Excluded Items in the Customer’s Consignment, including but not limited to any loss or damage or failure to deliver Prohibited Items or Excluded Items. The Customer agrees to indemnify the Courier against all loss and damage caused by any Prohibited Items or Excluded Items in the Customer’s Consignment and/or by the Customer’s breach of the above prohibition.
In the event that the Customer’s Consignment includes any Prohibited Item(s) or Excluded Item(s), it may be subject to delay, return or be held for collection by the Customer or the receiver.
If a Consignment containing Excluded Items is held for collection, the Customer will be notified that the collection of such Consignment must be arranged by a certain date. The Customer may incur storage charges in relation to this. The Consignment may be discarded if:
Consignments may include data stored in writing in any format, whether hard copy or electronic, with contents including but not limited to names, addresses, bank details, signatures and dates of birth, but this shall be entirely at the Customer’s own risk.
The Customer must provide a full street address, including postcode, and not a PO Box or BFPO address, both for the collection and delivery.
The initial 10 minutes of waiting time upon arrival at the collection and delivery locations are included in all bookings. Any waiting time exceeding this initial period will be subject to charges, payable by Customers on a per minute basis of £0.30 per minute.
The Estimated Time of Arrival (ETA) given over the phone, website, app only an estimated time frame, consignment may arrive slightly earlier or later than expected. We endeavour to meet quoted times in as far as is practicable but retain no responsibility over late deliveries.
We reserve the right to open any package for safety, security or regulatory reasons without notice.
Swishr and/or its licensors own all intellectual property rights in and to the Swishr. Visitors have no intellectual property rights in, or to, the Swishr, save that Swishr hereby grants a non-exclusive, non-transferable, limited licence to the extent strictly necessary to access and use the Swishr in accordance with these Terms.
Without limiting the generality of the above, Visitors are expressly prohibited from:
By placing a booking with Swishr, the sender hereby acknowledges and agrees that they shall refrain from entering into any private transactions or engagements with the designated rider outside the confines of the Swishr platform. This undertaking pertains to the particular booking in question, as well as any prospective bookings in the future.
In the event of a breach of this agreement, the sender shall be held strictly liable and shall be obligated to pay Swishr a loss of business fee amounting to £5000 and a rider retention fee of £3000 as liquidated damages
Any feedback, comments, ideas, improvements or suggestions (collectively, "Suggestions") provided by you to Swishr with respect to the website/app shall remain the sole and exclusive property of Swishr.
Swishr shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.
We've updated our Terms & Conditions to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our website/app, registering an account, or making a purchase, you hereby consent to our Terms & Conditions
This Terms & Conditions applies only to the Services. The Services may contain links to other websites not operated or controlled by Swishr. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Terms & Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.
Swishr uses "Cookies" to identify the areas of our website/app that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website/app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website/app as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website/app correctly or at all. We never place Personally Identifiable Information in Cookies.
Swishr reserves the right to modify, suspend or discontinue, temporarily or permanently, the website/app or any service to which it connects, with or without notice and without liability to you.
Swishr may from time to time provide enhancements or improvements to the features/ functionality of the website/app, which may include patches, bug fixes, updates, upgrades and other modifications ("Updates").
Updates may modify or delete certain features and/or functionalities of the website/app. You agree that Swishr has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the website/app to you.
You further agree that all Updates will be (i) deemed to constitute an integral part of the website/app, and (ii) subject to the terms and conditions of this Agreement.
We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services").
You acknowledge and agree that Swishr shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Swishr does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.
This Agreement shall remain in effect until terminated by you or Swishr.
Swishr may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.
This Agreement will terminate immediately, without prior notice from Swishr, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the website/app and all copies thereof from your computer.
Upon termination of this Agreement, you shall cease all use of the website/app and delete all copies of the website/app from your computer.
Termination of this Agreement will not limit any of Swishr's rights or remedies at law or in equity in case of breach by you (during the term of this Agreement) of any of your obligations under the present Agreement.
If you are a copyright owner or such owner’s agent and believe any material on our website/app constitutes an infringement on your copyright, please contact us setting forth the following information: (a) a physical or electronic signature of the copyright owner or a person authorized to act on his behalf; (b) identification of the material that is claimed to be infringing; (c) your contact information, including your address, telephone number, and an email; (d) a statement by you that you have a good faith belief that use of the material is not authorized by the copyright owners; and (e) the a statement that the information in the notification is accurate, and, under penalty of perjury you are authorized to act on behalf of the owner.
You agree to indemnify and hold Swishr and its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (if any) harmless from any claim or demand, including reasonable attorneys' fees, due to or arising out of your: (a) use of the website/app; (b) violation of this Agreement or any law or regulation; or (c) violation of any right of a third party.
The website/app is provided to you "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, Swishr, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the website/app, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, Swishr provides no warranty or undertaking, and makes no representation of any kind that the website/app will meet your requirements, achieve any intended results, be compatible or work with any other software, website/apps, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither Swishr nor any Swishr's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the website/app, or the information, content, and materials or products included thereon; (ii) that the website/app will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the website/app; or (iv) that the website/app, its servers, the content, or e-mails sent from or on behalf of Swishr are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of or limitations on implied warranties or the limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you.
Notwithstanding any damages that you might incur, the entire liability of Swishr and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you for the website/app.
To the maximum extent permitted by applicable law, in no event shall Swishr or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, for loss of data or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the website/app, third-party software and/or third-party hardware used with the website/app, or otherwise in connection with any provision of this Agreement), even if Swishr or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
This Agreement, together with the Privacy Policy and any other legal notices published by Swishr on the Services, shall constitute the entire agreement between you and Swishr concerning the Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and Swishr’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. YOU AND Swishr AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Agreement shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute waiver of any subsequent breach.
No failure to exercise, and no delay in exercising, on the part of either party, any right or any power under this Agreement shall operate as a waiver of that right or power. Nor shall any single or partial exercise of any right or power under this Agreement preclude further exercise of that or any other right granted herein. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.
Swishr reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our website/app after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorised to use Swishr.
The Agreement constitutes the entire agreement between you and Swishr regarding your use of the website/app and supersedes all prior and contemporaneous written or oral agreements between you and Swishr.
You may be subject to additional terms and conditions that apply when you use or purchase other Swishr's services, which Swishr will provide to you at the time of such use or purchase.
We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account.
The website/app and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Swishr, its licensors or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. The material may not be copied, modified, reproduced, downloaded or distributed in any way, in whole or in part, without the express prior written permission of Swishr, unless and except as is expressly provided in these Terms & Conditions. Any unauthorised use of the material is prohibited.
This section applies to any dispute EXCEPT IT DOESN’T INCLUDE A DISPUTE RELATING TO CLAIMS FOR INJUNCTIVE OR EQUITABLE RELIEF REGARDING THE ENFORCEMENT OR VALIDITY OF YOUR OR Swishr’s INTELLECTUAL PROPERTY RIGHTS. The term “dispute” means any dispute, action, or other controversy between you and Swishr concerning the Services or this agreement, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.
In the event of a dispute, you or Swishr must give the other a Notice of Dispute, which is a written statement that sets forth the name, address, and contact information of the party giving it, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute via email to: Contact@Swishr.co.uk. Swishr will send any Notice of Dispute to you by mail to your address if we have it, or otherwise to your email address. You and Swishr will attempt to resolve any dispute through informal negotiation within sixty (60) days from the date the Notice of Dispute is sent. After sixty (60) days, you or Swishr may commence arbitration.
If you and Swishr don’t resolve any dispute by informal negotiation, any other effort to resolve the dispute will be conducted exclusively by binding arbitration as described in this section. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. The dispute shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Either party may seek any interim or preliminary injunctive relief from any court of competent jurisdiction, as necessary to protect the party’s rights or property pending the completion of arbitration. Any and all legal, accounting, and other costs, fees, and expenses incurred by the prevailing party shall be borne by the non-prevailing party.
In the event that you submit or post any ideas, creative suggestions, designs, photographs, information, advertisements, data or proposals, including ideas for new or improved products, services, features, technologies or promotions, you expressly agree that such submissions will automatically be treated as non-confidential and non-proprietary and will become the sole property of Swishr without any compensation or credit to you whatsoever. Swishr and its affiliates shall have no obligations with respect to such submissions or posts and may use the ideas contained in such submissions or posts for any purposes in any medium in perpetuity, including, but not limited to, developing, manufacturing, and marketing products and services using such ideas.
Swishr may, from time to time, include contests, promotions, sweepstakes, or other activities (“Promotions”) that require you to submit material or information concerning yourself. Please note that all Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age and geographic location. You are responsible to read all Promotions rules to determine whether or not you are eligible to participate. If you enter any Promotion, you agree to abide by and to comply with all Promotions Rules.
Additional terms and conditions may apply to purchases of goods or services on or through the Services, which terms and conditions are made a part of this Agreement by this reference.
In the event a product and/or service is listed at an incorrect price or with incorrect information due to typographical error, we shall have the right to refuse or cancel any orders placed for the product and/or service listed at the incorrect price. We shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account or other payment account in the amount of the charge.
If for any reason a court of competent jurisdiction finds any provision or portion of these Terms & Conditions to be unenforceable, the remainder of these Terms & Conditions will continue in full force and effect. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by an authorised representative of Swishr. Swishr will be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. Swishr operates and controls the Swishr Service from its offices in United Kingdom. The Service is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the Swishr Service from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. These Terms & Conditions (which include and incorporate the Swishr Privacy Policy) contains the entire understanding, and supersedes all prior understandings, between you and Swishr concerning its subject matter, and cannot be changed or modified by you. The section headings used in this Agreement are for convenience only and will not be given any legal import.
Swishr is not responsible for any content, code or any other imprecision.
Swishr does not provide warranties or guarantees.
In no event shall Swishr be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.
The Swishr Service and its contents are provided "as is" and "as available" without any warranty or representations of any kind, whether express or implied. Swishr is a distributor and not a publisher of the content supplied by third parties; as such, Swishr exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via the Swishr Service. Without limiting the foregoing, Swishr specifically disclaims all warranties and representations in any content transmitted on or in connection with the Swishr Service or on sites that may appear as links on the Swishr Service, or in the products provided as a part of, or otherwise in connection with, the Swishr Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by Swishr or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, Swishr does not warrant that the Swishr Service will be uninterrupted, uncorrupted, timely, or error-free.
Don't hesitate to contact us if you have any questions.
All Rights Reserved | Swishr Courier